Anonymous

Door to Door Solicatation in posted neighborhood

I just had two people park their vehicles beside my house and just sit there. When I called the local police department, they represented themselves as door to door representatives of your company and that they were going door to door trying to find windshields which were cracked to drum up business. First of all, why would they park all the way to the back of the development where there are only a few houses, and second of all there is a sign posted at the entrance of the development NO SOLICATATION. Their behavior was questionable to say the least. I believe the company should train their employees not to go into deed restricted communities which are posted and where they are not welcome. This caused undue concern not only on my part, but the employees and the police department. Our police have way better things to do.
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Reason of review:
Poor customer service
Anonymous

Short Review on March&nbs-05:00;01,&nbs-05:00;2017

Safe Touch Auto Glass - Simple Review #1488408681
Safe Touch Auto Glass - Simple Review #1488408681 - Image 2
Safe Touch Auto Glass - Simple Review #1488408681 - Image 3
I had to replace a new security system after installer removed car alarm transmitter stripping wire connect car alarm worked fine before windshield install transmitter was not put back on new install company claimed no fault of theirs.
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Anonymous

Bad representaion

Was called from my wife said a person of your company would not listen to her when she asked him to get away from our vehicle he just stood there and laughed . to me this very very disrespectful and alarming my wife was scared and felt violated of her respect. Lucky I wasn't home or it could of been a confrontation that would involved the police or possibly much more the way he was a threat to my property and my wife.I hope you never come to my home ever again stay away from my family there will be no welcome here The husband.
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Reason of review:
Poor customer service
Lauretta Uja
map-marker Bellevue, Washington

Safe Touch Auto Glass Replacement Review from Bellevue, Washington

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Safe touch auto glass is the bomb I have a mercedes Benz E350. I was approached by sales rep from safe touch auto glass and he noticed I had some chips in my windshield due to all the road work and gravel trucks ( I do a lot of highway driving ). I was unaware of the Florida state law for windshields and the waiver that makes it no cost to me. The rep explained the law and how it works and was very informative about the glass and process. Safe touch went the extra mile to get me oem glass from mercedes, got the mercedes sticker I had on the original, came to me to do the work, tinted the top of my windshield cuz I previously had it and was on time. They went above and beyond my expectations. It's like having the dealership come to you. I would definitely reccommend to anyone. Please share with your family and friends. They have a referral program. Safe touch promised exceptional work and they delivered!!!!! Thankyou from the sales rep drew to Cindy the manager and the techs Jarrod and rich!!!!!!
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Reason of review:
Poor customer service
1 comment
Guest

Yes but did they charge your insurance for the work might want to check on that

Anonymous
map-marker Bradenton, Florida

Safetouch autoglass poor work /poor customer service !

I hired safetouch autoglass to repair my cracked windshield in my truck . My truck is only 2 years old, its my pride and joy . I myself am a auto technician with 13 years under my belt . I also work as a customer service representative and office manger at my current shop. SAFETOUCH presented themselves as a topnotch company .The salesmen bragged about the product and the techs. experience that would be working on my vehicle . Then they subcontracted the job to a rentadrunk who shows up in a pickup that should be in a junkyard , and he had his girlfriend and my new windshield hanging out the back ." Real professional". When finished with the job ...surprise !! not done properly . The insulation strip that runs across the dash was left exposed . I called the office and cell phone number on the card and no answer. I left several messages no one returned my call . the next morning I called again and the secretary answers . They promise to have the tech come out that day . surprise again , he does not show and again no one answers the phone all day . Next morning I get a hold of the secretary again . This time they send the tech out to look at it . HE is full of excuses and try's to tell me that is the way it was all along and I never noticed a half inch of insulation staring me in the face driving down the road. He then went to correcting the situation . Only he still did not do it properly . I corrected the condition myself because I don't have time to waste and needed the job done properly. I never posted a complaint about anbody in my life .I just expect to get professional service when I pay for it.
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Reason of review:
Bad quality
3 comments
Guest

Wow, I only wish that I had read this beforehand. I am currently going through that exact same thing.

There has to be something that could be done about this bootleg company. The insurance companies should refuse to pay, if anyone decides to use this company. This would be for the customers benefit.

I have lost time and money dealing with this company. They are truly unprofessional and has no regard for the safety or satisfaction of the customer.

Guest

Yeah they suck next time you should call Matt over at precision auto glass those guys are the best

Guest

We are so sorry to hear the conditions of your recent experience.

This is not the type of impression we want to leave our customers with and we do apologize.

It is our goal to better assist our customers and we hope we can re earn your trust in the future.

Again our sincerest apologies and we do thank you for your feedback for improvement.

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